宾客服务中心接线员

到岗时间：1个月之内 年龄要求：35岁以下 婚况要求：未婚
? Process all incoming and outgoing calls accurately and courteously.
? 正确并礼貌地处理所有打进和打出酒店的电话。
? Records and controls accurately wake up calls.
? 准确记录并管理叫早服务。
? Pages guests in co-operation with concerned departments.
? 与相关部门合作，对客人进行呼叫。
? Records all entries on traffic sheets.
? 将所有条目记录到电话单上。
? Assists guests with international calls and directory queries.
? 协助客人处理国际长途和号码查询。
? Calls guests by name whenever possible.
? 尽量称呼客人的姓名 。
? Pages staff member when requested.
? 如有需要，对工作人员进行呼叫。
? Abides by principles of guest privacy.
? 遵守保护客人隐私的原则。
? Handles guests needs or requests and reports complaints to the Telephone Supervisor.
? 满足客人的需要或请求，并向总机主管汇报投诉情况。
? Report on logbook daily.
? 每日记下工作日志。
? Bill call costs.
? 提供电话费单据。
? Aware of local telephone listings and frequently dialed numbers.
? 熟悉当地电话表以及常拨号码。
? Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
? 严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。
? Advises defects on switchboard equipment to Supervisor.
? 向主管汇报总机设备出现的问题。
? Maintains a clean work environment.
? 保持工作环境的清洁。
? Attends to all guest queries and requests promptly.
? 及时处理客人的所有问询和要求。
? Maintains detailed knowledge of the Hotel’s fire, life and safety system.
? 熟知酒店的消防、救生和安全系统。
? Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
? 熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。
? Maintain Hotel Information.
? 保管酒店相关信息。
? Performed other duties as assigned.
? 完成管理层交办的其他任务。